Chad Offerdahl, President & CEO, has been instrumental in building the brand’s footprint since 2010. In addition to leading operations through various titles, Chad spearheaded The Big Biscuit franchise system, which launched in 2019 with an 11-unit area development agreement. Company culture, including breaking down departmental silos, establishing strong systems to scale, developing and empowering company leaders, and defining the brand’s vision, are key ingredients to Chad’s recipe for The Big Biscuit’s continued success.

If restaurants are a team sport, David Offerdahl is a winning coach. With more than 35 years of experience owning and operating national franchises, David has the expertise and vision for The Big Biscuit to be the national breakfast concept that stands the test of time.  

Marita’s experience spans across brand marketing, franchising, and operations. A proven leader in developing innovative strategies to drive growth and a deep understanding of consumer behavior and market trends, Marita fosters cross-functional teamwork, ensuring alignment between strategic goals and execution.

Scott Jayne is an operations expert with over 20 years of experience in national franchise operations. With a commitment to excellence and sustainable growth, he develops and implements the most practical and profitable Big Biscuit solutions, always designed to scale.

Alexandra “Alex” Clark brings more than 30 years of experience, where she leads financial strategy, forecasting, and operational planning. She translates numbers into clear insights, helping franchisees strengthen their businesses and driving sustainable growth for the brand and its communities.

Since 2015, Erly Polk has held key managerial roles at The Big Biscuit. Now as the Real Estate Development and Maintenance Manager, Erly ensures all corporate and franchised locations operate efficiently, and upholds the brand’s signature design, functionality, sustainability, and cost-effectiveness.

As Manager of Training & Development, Laken ensures consistency and high standards through hands-on training and leadership. She empowers teams with the skills to deliver exceptional hospitality, fostering a culture of excellence and setting them up for long-term success.

Since 2015, Ryan has held various titles with The Big Biscuit, gaining extensive knowledge about the brand. In his current role as IT Manager, Ryan supports operations and marketing initiatives by integrating data and technology.

With expertise in restaurant marketing, Katie strengthens The Big Biscuit’s brand through digital marketing, design, and community initiatives. She leads a team dedicated to creating meaningful connections, ensuring a strong presence and positive Guest experiences.

Mallory’s cross-functional experience in the restaurant industry drives her success in boosting brand interest and visibility through various media strategies. Her commitment to hospitality elevates her and reflects her determination to achieve impactful results.

Spencer blends creativity with strategic marketing, drawing on a versatile background in design, photography, and social media. He crafts visually engaging campaigns that connect with Guests and share The Big Biscuit’s story in fresh, memorable ways.

With more than 10 years of experience, Hailey leads hands-on execution across corporate locations, aligning operational strategy with day-to-day realities. He develops strong field leaders, monitors KPIs, ensures brand consistency, and builds scalable systems that drive performance, accountability, and sustainable brand-wide success.

Dan builds strong vendor relationships, embodying The Big Biscuit’s hospitality and culture. By tracking trends, introducing new products, and managing supply chain costs, he ensures restaurants stay well-stocked, competitively priced, and set up for success.