Unlike many brands frequently sold from one private equity group to the next, The Big Biscuit’s ownership has been consistent since 2010. The company heavily invests in the brand’s success, with over 21+ corporate-owned locations.
Not interested in private equity, The Big Biscuit answers only to its Guests—not a board of directors. Consistent and steady leadership gives The Big Biscuit a BIG advantage regarding corporate agility. The team can make changes quickly without being bogged down with corporate bureaucracy or having to worry about shareholders- a distinct advantage in a rapidly changing market.
Like the ownership, The Big Biscuit corporate team comprises restaurant industry experts. Our operations, technology, marketing, public relations, and finance leaders have extensive knowledge of restaurants, food and beverage, hospitality, and The Big Biscuit.
The corporate team is an asset to franchises. Generations of passion and industry knowledge are paired with one key focus- supporting the health and success of The Big Biscuit restaurants.
We offer first in class support to our franchisees from day one.
Our franchise team has negotiated dozens of real estate deals. We have the knowledge, expertise, and over 20 years of data to show when and where the business models have thrived.
The corporate support team provides a Design Criteria Manual, a step-by-step guide to assist owners, architects, contractors, and other stakeholders through the restaurant opening date. Our team is here to help franchisees be successful every step of the way.
Learn what it takes to open and operate a Big Biscuit restaurant using our proven resources, including our Brand Operations Manual, Design Criteria Manual, highly developed shared drive system, and extensive hands-on training program.
Our operations team spends an average of 8-12 weeks on focused onsite training with franchisees’ operations teams to prepare them for a grand opening. From then on, our franchisees can expect regular brand standards audits to help identify blind spots and ensure best practices are used.
With in-house supply chain management, the headquarters team maintains top supplier relationships, manages fluctuating costs, monitors product quality, communicates substitutions, manages distribution, and engages in market research, product development, and more.
The Big Biscuit branding and marketing team drives awareness through Guest engagement, community outreach, social media, search engine optimization, and many other traditional and non-traditional marketing campaign strategies.
The Big Biscuit has a dedicated resource for technology and data management support. Whether you are installing KDS and POS technologies or have questions regarding our internal auditing system, sales reporting, or any other details of the tech stack.
From operations to marketing, technology, and supply chain management, The Big Biscuit corporate team is a resource to franchisees from day one.
President & Co-CEO
Chad Offerdahl
A second-generation restaurateur, Chad Offerdahl has been dedicated to The Big Biscuit since 2010. With a focus...
Read More about team member Chad Offerdahl
President & Co-CEO
Chad Offerdahl
A second-generation restaurateur, Chad Offerdahl has been dedicated to The Big Biscuit since 2010. With a focus on the future of the brand, he brings the values of adaptability, inclusivity, and a tech-forward approach to the business. Owning many Big Biscuits himself, Chad is heavily invested in the success of this business.
Co-CEO
David Offerdahl
If operating restaurants is a team sport, then David Offerdahl, is a winning coach. With over 35 years of...
Read More about team member David Offerdahl
Co-CEO
David Offerdahl
If operating restaurants is a team sport, then David Offerdahl, is a winning coach. With over 35 years of experience owning and operating national franchises, David has the expertise and vision for The Big Biscuit to be the national breakfast concept that stands the test of time. With a fresh perspective in the breakfast space, David has helped create a concept that resonates with generations.
VP Operations
Scott Jayne
Having over 20 years of experience in national franchise operations, Scott is an operations expert. He develops...
Read More about team member Scott Jayne
VP Operations
Scott Jayne
Having over 20 years of experience in national franchise operations, Scott is an operations expert. He develops and implements the most practical and profitable Big Biscuit solutions, always designed to scale.
VP Strategic Growth
Marita Swift
From culinary to content, Marita has been developing marketing strategies for culinary-driven businesses since...
Read More about team member Marita Swift
VP Strategic Growth
Marita Swift
From culinary to content, Marita has been developing marketing strategies for culinary-driven businesses since 2007. From new menu campaigns to community initiatives, she drives efforts to keep The Big Biscuit brand fresh, community-centric, and top-of-mind.
Manager of Training & Development
Laken Moore
Laken leverages her attention to detail and leadership skills to ensure that each restaurant achieves high...
Read More about team member Laken Moore
Manager of Training & Development
Laken Moore
Laken leverages her attention to detail and leadership skills to ensure that each restaurant achieves high operational standards.
IT Manager
Ryan Donica
Working in various roles within the concept since 2015, Ryan knows all things Big Biscuit. His primary focus is...
Read More about team member Ryan Donica
IT Manager
Ryan Donica
Working in various roles within the concept since 2015, Ryan knows all things Big Biscuit. His primary focus is to support operations using data and modern technology.
Director of Marketing
Katie Allen
With a background in restaurant and hospitality marketing, Katie has a passion for making authentic connections...
Read More about team member Katie Allen
Director of Marketing
Katie Allen
With a background in restaurant and hospitality marketing, Katie has a passion for making authentic connections with our Guests through marketing and communication strategies, including newsletters, graphic design, community initiatives, digital ads, and social media.
Franchise Operations Consultant
Erly Polk
Erly has worked in various managerial roles for The Big Biscuit since 2015. As the Franchise Operations...
Read More about team member Erly Polk
Franchise Operations Consultant
Erly Polk
Erly has worked in various managerial roles for The Big Biscuit since 2015. As the Franchise Operations Consultant, he is the brand champion for The Big Biscuit while being responsible and accountable for the consistent execution of brand standards across all locations.
Director of Operations
James Julien
With almost 40 years of restaurant experience, James brings extensive industry...
Read More about team member James Julien
Director of Operations
James Julien
With almost 40 years of restaurant experience, James brings extensive industry knowledge and strategic insights to The Big Biscuit. His leadership and dedication are crucial for optimizing our operations, ensuring exceptional service, and driving overall growth. James is set to elevate The Big Biscuit’s operations to new heights.
Supply Chain Manager
Dan Ward
Having served in the Navy, maintaining and operating the AEGIS missile defense system, Dan is no stranger to...
Read More about team member Dan Ward
Supply Chain Manager
Dan Ward
Having served in the Navy, maintaining and operating the AEGIS missile defense system, Dan is no stranger to hard work. He researches industry trends, brings new products to the table, and monitors the supply chain to ensure the restaurants are well stocked and business runs smoothly.
Communications & Public Relations Manager
Mallory Scheelk
Mallory’s extensive experience in the restaurant industry fuels her passion for driving brand visibility...
Read More about team member Mallory Scheelk
Communications & Public Relations Manager
Mallory Scheelk
Mallory’s extensive experience in the restaurant industry fuels her passion for driving brand visibility and refining media strategy, showcasing her commitment to elevating marketing success.
Office Manager
Linda James
With over 30 years of office management experience, Linda organizes and maintains the healthy professional...
Read More about team member Linda James
Office Manager
Linda James
With over 30 years of office management experience, Linda organizes and maintains the healthy professional relationships that make The Big Biscuit thrive.
Are you interested in The Big Biscuit franchise opportunity? Request information and tell us more about yourself so that we can better determine if we are the right fit.
